Refund policy

🟥◾🟥◾🟥◾🟥◾🟥◾🟥

REFUND/EXCHANGE POLICY - FAULTY ITEMS (sales within Australia only)

Should your item be faulty when it arrives, please email our store at returns@4x4offroadworld.com with order/invoice number and details of the problem and we will endeavor to rectify the situation. 

Our policy lasts 7 days from the date you receive your order. If 7 days have gone by since delivery of your order, unfortunately we can’t offer you a refund or exchange.

Do not return the item until we have approved the return and have sent further instructions. 

REFUND/EXCHANGE POLICY - CHANGE OF MIND (sales within Australia only)

As we do not keep stock on hand and all our products are individually sourced once the buyer has purchased, we will use our discretion as to whether we can accept a return if you purchase the wrong product or simply change your mind. If we agree to accept a return, you will be responsible to pay for return tracked shipping and original shipping cost will be deducted from the refund amount. Some items may also attract a restocking fee and return delivery fee according to the terms of each individual supplier.

Any payments made by Card or Paypal and refunded due to change of mind, will be refunded less the fee that we were charged for the initial transaction. 

Use the return button in your order details or ontact our store at returns@4x4offroadworld.com with order/invoice number to initiate a return. 

Our policy lasts 7 days from the date you receive your order. If 7 days have gone by since delivery of your order, unfortunately we can’t offer you a refund or exchange.

Do not return the item until we have approved the return and send further instructions. 

REFUNDS 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and advise of approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund will be applied to your original method of payment.

EXCHANGES 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and advise of approval or rejection of your exchange. If you are approved, then your return will be processed,  and exchange item will be shipped to you.  

If your exchange is due to change of mind, an invoice will be sned to cover new shipping costs before we can send the exhanged item. 

There may be a delay if the product you are wanting to exchange for is not in stock. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

ORDER CANCELLATION POLICY 

Orders can only be cancelled within 24 hours. Any payments made by Card or Paypal will be refunded less the fee that we were charged for the initial transaction. 

INTERNATIONAL RETURNS

For countries outside Australia (excluding the EU) please take careful consideration when purchasing as we cannot offer exchanges or refunds due to freight costs and time it takes to return items to our suppliers within their returns time frame. 

EU CUSTOMERS ONLY

Right of withdrawal: 14-day cooling-off period

As of 19th June 2026 EU buyers have the right to cancel the contract within 14 days of date of delivery. If the cooling-off period expires on a non-working day, your deadline is extended until the next working day. 

Where the item is cancelled before it has been processed for shipping, we will issue a full refund less Card and Paypal fees we were charged for the initial transaction. 

Where the item is cancelled after it has been processed for shipping but not yet shipped, we will issue a refund less Card and Paypal fees we were charged for the initial transaction plus a restocking fee (dependant on individual suppliers terms) will also be deducted.

Cost of returning goods within the cooling-off period

If you decide to return the product within the 14-day cooling off period, you are responsible for the costs of return postage. This cost will be deducted from the refund total once item has been recieved and inspected. In this instance the original shipping costs plus a restocking fee (dependant on individual suppliers terms) will also be deducted from the refund total. 

To start a return please click here https://shopify.com/7410778178/account